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Frequently Asked Questions

FAQs

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About the Awara Mattress?
Awara is a 13” hybrid mattress comprised of a 4” layer of GOLS-Certified organic dunlop latex and a 9” layer of premium innerspring coils that help provide the perfect balance of comforting support and bounce. Choosing Awara means making a better choice for the planet because we are always making steps towards more sustainable practices and materials. Choose Awara, the most comfortable mattress made with as many natural and organic materials as possible, for most restful sleep tonight.
What is the Sleep Trial?
Our sleep trial is the period of time where you can take the Awara mattress on a test run for up to one entire year. This trial is incredibly unique in the mattress industry, because most other companies only offer between 30 and 100 days for a trial period. We think that the more trial time the better. Discover better sleep that is better for you and the Earth.
What Setup Do You Recommend for the Awara Mattress?
For the best possible sleep and safest setup to keep Awara in prime condition, we recommend placing it on a suitable basic frame or box spring. It doesn’t have to be anything that breaks the bank, but something that raises it off of the floor for maximum breathability and support will help ensure a long, healthy lifespan for your cozy Awara mattress.
Do You Offer Financing?
Yes, Awara customers are able to finance their purchase via Affirm.
When Can I Expect to Receive My Awara Mattress?
Your mattress will usually ship within 24 hours of purchase. Delivery typically takes 2 - 5 business days once your mattress has shipped, and could be arriving via FedEx Ground delivery. With the optional White Glove Delivery Service for a small additional fee, delivery times may be extended 2-3 days.
How Does the Awara Feel?
Awara is a luxurious and supportive hybrid mattress that is made with a 4” layer of GOLS-Certified organic Dunlop latex to help bring you a cozy mattress that’s better for your overall well-being. The cover, made with GOTS-Certified organic cotton, is ultra-soft, cradling you into the sleep your body craves. Try Awara out for yourself!
What is the Forever
Warranty?
With one of the best warranties in the industry, Awara cares about keeping our language simple. No confusing legal speak or super small print. If there are damages to Awara that occur from normal use any time during your ownership, we will replace it for you at no extra cost. Whether it’s tomorrow or 50 years from now, we want you to enjoy Awara for a lifetime.
What do I do with Awara if I Need to Return it?
Although it is very rare for someone to want to return Awara, we will absolutely accommodate returns with our 365-night risk-free sleep trial. Our Sleep Concierge will figure out the most convenient way to remove your Awara if it is not the perfect mattress for you.
How do Returns Work?
Returns with Awara are rare, but when they happen we will accommodate them within our 365-night trial period. Allow our Sleep Concierge to coordinate the most convenient way for us to pick up your Awara mattress, and the best part is, there is no hassle for you. We will cover all of the transportation and it’s no extra cost for you.