Awara Sleep FAQs: Your Mattress & Bedding Questions Answered

top questions

Tell Me More About the Awara Mattress?

Awara is a 10” or 12” (Premier) hybrid mattress comprised of a 2” or a 4”(Premier) layer of GOLS Certified latex and 8” layer of premium innerspring coils that help provide the perfect balance of comforting support and bounce. Choosing Awara means making a better choice for the planet because we are always making steps towards more sustainable practices and materials. Choose Awara, the most comfortable mattress with as many natural and organic materials as possible, for most restful sleep tonight.

What is the 365 night sleep trial?

One of the best parts about choosing an Awara mattress is the incredible year-long trial period that starts the day your mattress is delivered to your door. We encourage you to take the first 30 days to get to know your new Awara, and for it to get to know you, before deciding if you'll be together forever. We do this because studies and customers agree that it takes at least 30 days for your body to adjust to a new mattress, and we want to give you enough time to get used to your new Awara before deciding if it's the right sleep experience for you. This trial period is 3 times longer than most other trials we have seen in the industry; Long enough for you to try the Awara through each season.

Do you offer financing?

Yes, Awara customers are able to finance their purchase via Affirm. Learn more

When Can I Expect to Receive My Awara Mattress?

The current shipping times will be indicated on the product page under the add to cart button. However, sometimes there are delays due to external forces.

How Does the Awara Feel?

Awara is a luxurious and supportive hybrid mattress that is made with either a 2” or a 4” (Premier) layer of Rainforest Alliance Certified latex to help bring you a cozy mattress that’s better for your overall well-being. The cover, made with 100% Organic Cotton, is ultra-soft, cradling you into the sleep your body craves. Try Awara out for yourself!

What is the Forever Warranty?

With one of the best warranties in the industry, Awara cares about keeping our language simple. No confusing legal speak or super small print. If there are damages to Awara that occur from normal use any time during your ownership, we will replace it for you at no extra cost. Whether it’s tomorrow or 50 years from now, we want you to enjoy Awara for a lifetime.

What do I do with Awara if I Need to Return it?

Although it is very rare for someone to want to return Awara, we will absolutely accommodate returns with our 365-night risk-free sleep trial. Our Sleep Concierge will figure out the most convenient way to remove your Awara if it is not the perfect mattress for you. For additional help with a return please call 1-855-559-4696.

How do Returns Work?

Returns with Awara are rare, but when they happen we will accommodate them within our 365-night trial period. Our Sleep Concierge will work with you throughout the process and coordinate the most convenient way for your Awara mattress to be donated or disposed of locally.

How will the mattress get delivered?

Awara ships free for all orders being delivered in the contiguous US.

Awara ships to your doorstep rolled and compressed in weatherproof packaging. As soon as you have unpacked it, you can place it on the base of your mattress using 4 reinforced handles.

*Orders being shipped to AK, HI, Guam, etc. will incur a non-refundable shipping fee.

How long will it take to ship the mattress to my house?

Ship times vary depending on current stock and market conditions. Please refer to the current ship time located under the add to cart button. As of 8/26/21 ship times are 3 - 5 days.

the mattress

Tell Me More About the Awara Mattress?

Awara is a 10” or 12” (Premier) hybrid mattress comprised of a 2” or a 4”(Premier) layer of Rainforest Alliance Certified latex and 8” layer of premium innerspring coils that help provide the perfect balance of comforting support and bounce. Choosing Awara means making a better choice for the planet because we are always making steps towards more sustainable practices and materials. Choose Awara, the most comfortable mattress with as many natural and organic materials as possible, for most restful sleep tonight.

How Does the Awara Feel?

Awara is a luxurious and supportive hybrid mattress that is made with either a 2” or a 4” (Premier) layer of Rainforest Alliance Certified latex to help bring you a cozy mattress that’s better for your overall well-being. The cover is ultra-soft, cradling you into the sleep your body craves. Try Awara out for yourself!

What is Awara mattress made of?

The Awara mattress is comprised of two layers: the top latex layer is made of either Rainforest Alliance-Certified Dunlop latex - and the bottom layer is made out of a premium individually-wrapped pocket coil system for support. Awara also utilizes natural cotton and Certified 100% Organic Wool fiber from New Zealand in the plush Euro Top. As a hybrid mattress, Awara utilizes the cushioning feel of soft, cradling latex as well as the classic feel and bounce back of spring coils to help bring you the best possible balance of lush comfort and solid support. In addition to using the best possible materials in terms of comfort, Awara also ensures the best possible materials in terms of naturality. With Awara you can feel at ease knowing that you are choosing an option that is not only better for you, but also better for the planet.

What certifications does Awara have?

Awara is serious about your well-being, which is why we have taken the time to get multiple certifications that ensure we are using the best possible materials for you and for the planet. Our latex is Rainforest Alliance-Certified. Awara mattresses are also free from petroleum-based polyurethane foams, and use water-based adhesives. Additionally, we use only non-chemical fire retardant certified by the SGS as well as natural cotton and Certified 100% Organic Wool fiber from New Zealand.

How firm is the Awara mattress?

With a plush Euro top and comprised of layers of premium quality certified organic latex, and a premium individually-wrapped pocket coil system for support, the Awara mattress ranks at ‘Luxury Firm’ on the firmness scale. This means that on a scale of 1-10 where 1 is a cement floor and 10 is a cloud, The Awara is about a 7 and for the Awara Premier about a 6.5. The 1-10 scale for firmness is standard in terms of rating mattress and optimal support for most sleepers falls somewhere between 6-8. The Awara mattress was specially designed to keep you comfortable yet supported for as long as you own the mattress. Test it out for yourself with Awara’s 365-night trial period and see if it’s the right fit for you.

What is the break-in period for Awara mattress?

Customers agree that the break-in period for a mattress is generally 30 days, which is really more about your body adjusting to the feel of your new bed than you needing to ‘break-in’ your mattress as you would a new pair of shoes. If you have been sleeping on the same mattress for numerous years, it may take a bit of time to get used to sleeping on your brand new mattress. This is a driving factor of Awara’s 365-night trial period. We understand that it takes some time to really understand the feel of a new mattress, and we want you to have more than enough time to make the right decision for you.

Will Awara mattress produce an odor when opened?

No, Awara will not smell. When a mattress is made with certain chemical materials there is a chance that you may experience a brief, light odor after unwrapping it. This is fairly common and the smells usually dissipate after a few days, however some people are sensitive to this smell. The good news is that with mattresses made with as many natural and organic materials as possible--like latex-- they emit very little odors if any at all. Because Awara is made with as much natural material as possible, there is a very small chance that it will produce any strong odors after being unwrapped and if so, they will dissipate quickly.

Does Awara mattress sleep hot?

No, Awara mattresses generally do not sleep hot. Awara’s natural latex is one of the most comfortable sleeping materials on the planet. This natural latex helps provide pressure-relieving support and does not retain heat like some memory foam mattresses do, ensuring that you’ll sleep comfortably every night.

Is Awara suitable for all sleeping positions?

Because Awara is at a medium, ‘luxury firm’ level of firmness, it is an excellent mattress for a variety of sleeping positions. It works well for back sleepers because it cradles the natural curves of the spine, helping keep you lifted and comfortable. It works well for side sleepers because the Euro top adds that extra amount of cushion needed to feel comfortable in the places of your body that are stacked on top of each other (e.g. hips, shoulders). It even works well for stomach sleepers because it isn’t too firm so it won’t hurt your rib cage nor is it too soft which can cause your hips to sink in too far and hurt your spine. All sleeping positions including combination sleepers can find their sleep satisfaction with Awara.

What’s a hybrid mattress?

In the past, standard mattresses were made of inner springs. Then, memory foam technology came out, introducing a new level of softness. But the unhealthy, synthetic makeup of memory foam (polyurethane) began raising legitimate health concerns. With a hybrid, you get the best in mattress technology: The comfort of foam + the unmatched support from a coil support core. According to Tuck.com, “Hybrids have certain advantages over innersprings, such as better motion isolation, less noise, and longer lifespans on average.” The Awara hybrid mattress has raised the bar on the standard hybrid mattresses. Our foam is natural Dunlop Latex, sourced from locally-grown rubber trees right here in the U.S. We are proud to have earned the esteemed Rainforest Alliance Certification that recognizes our brand for following rigorous eco-conscious and ethical standards.

What’s the difference between memory foam and Awara?

Memory foam is not to be confused with the natural Dunlop Latex you’ll find in the Awara hybrid mattress.

Memory foam is traditionally made of synthetic materials, specifically polyurethane, which has raised legitimate health concerns. Polyurethane is a known respiratory toxin. The Environmental Protection Agency has linked uncured polyurethane with itching and watery eyes, skin rashes, asthma, and other breathing difficulties in children and adults. Our latex foam is sourced from nature. We use rubber tapped from local, US Hevea Brasiliensis trees, and our latex manufacturing process has earned the esteemed Rainforest Alliance Certification for upholding rigorous eco-conscious and ethical standards.

PLUS, our Dunlop latex foams meet rigorous CertiPUR-US standards for content, emissions, and durability.

Our natural foams are free of:

ozone depleters

PBDEs, TDCPP or TCEP (“Tris”) flame retardants

mercury

lead

heavy metals

formaldehyde

phthalates regulated by the CPSC

chlorofluorocarbons

What does Dunlop latex feel like?
You get a light touch of bounce, a cooling sensation that keeps the night sweats at bay, and more durability than most mattresses on the market.

How can latex be organic?

Latex foam can be made from synthetic materials, or natural materials.

Your Awara is made with natural Dunlop Latex tapped from Hevea Brasiliensis trees.

So, what does that mean?

Within the latex category, you’ll find 2 common ways latex is manufactured: The Talalay or Dunlop method.

We choose the Dunlop latex process over Talalay for 3 very intentional reasons:

The Dunlop manufacturing process creates just the right touch of bounce AND and a higher density mattress. This gives you the advantage of a lighter touch of bounce - which our customers love - and long-lasting durability over Talalay.Dunlop Latex is a more simple, and energy efficient process compared to Talalay. Dunlop ensures you’re supporting a process that emits less carbon into the environment and are helping to reduce your carbon footprint.

Our natural foams are free of:

ozone depleters

PBDEs, TDCPP or TCEP (“Tris”) flame retardants

mercury

lead

heavy metals

formaldehyde

phthalates regulated by the CPSC

chlorofluorocarbons

Does the mattress need to be aired out for 24 hours before sleeping on it?

When a mattress is made with certain chemical materials there is a chance that you may experience a brief, light odor after unwrapping it. This is fairly common and the smells usually dissipate after a few days. Some people are sensitive to this smell.Mattresses made of natural and organic materials emit very little odors if any. Because Awara latex is made with organic materials, any odor - that likely comes from the packaging more than the mattress itself - will dissipate quickly.Our customers report that they are able to comfortably sleep on it the same night it arrives at their door.

Is the Awara mattress kid-friendly?

With Awara, you can take extra comfort knowing that your child is sleeping on good-for-you materials that will take care of them for years. Our natural Dunlop Latex process creates a denser mattress, that will outlast any other type of mattress on the market. Our natural latex is biodegradable and organic with none of the synthetics you’ll find in traditional foam and spring mattresses. With that type of durability and touch of bounce, Awara is a fantastic choice for kids.Our Euro pillow top is made of organic New Zealand wool. Wool allows for natural moisture-wicking and is also known to be the most naturally flame resistant material - an optimal choice for interiors and bedding. It carries a high nitrogen and oxygen content that makes it naturally flame resistant. It also carries antimicrobial properties. Most mattress companies use toxic chemical flame retardants, but we meet the exact same safety standards with a natural hydrated silica as our flame retardant. We’ve opted for the equally safe, non-toxic route - a healthier choice for your entire family.

What kind of bed frame do I need with my new Awara mattress?

Awara works with any base that has a solid foundation. We recommend placing the mattress on a suitable basic frame - including a slatted platform or adjustable frame - or a box spring. Ideally, the mattress is raised off of the floor for maximum breathability and support. If you’re interested in upgrading your bed frame, we’ve designed 3 unique bed frames to suit your needs and budget. (Our Queen size platform bed frame is just $400.)

payment & shipping

When Can I Expect to Receive My Awara Mattress?

The current shipping times will be indicated on the product page under the add to cart button. However, sometimes there are delays due to external forces.

How will the mattress get delivered?

Awara ships free for all orders being delivered in the contiguous US.

Awara ships to your doorstep rolled and compressed in weatherproof packaging. As soon as you have unpacked it, you can place it on the base of your mattress using 4 reinforced handles.

*Orders being shipped to Alaska and Hawaii will incur a non-refundable shipping fee.

How long will it take to ship the mattress to my house?

Ship times vary depending on current stock and market conditions. Please refer to the current ship time located under the add to cart button.

Do I have to pay for shipping and delivery?

Your Awara will get delivered to your doorstep for free within the contiguous US. Additional shipping fees apply to orders delivered to Alaska and Hawaii.

Do you take away the old mattress at delivery?

White Glove Service: White Glove Service is currently unavailable. For mattress disposal and recycling options in your area, please visit Mattress Disposal Plus or check with your local recycling services.

For California Customers Only: In compliance with California AB 187, free mattress removal and recycling is available only for California addresses. If you're in California, you can schedule an old mattress pick-up within 30 days of your new mattress delivery. Check your confirmation email for details.

returns & exchanges

What do I do with Awara if I Need to Return it?

How do Returns Work?

awara’s warranty

What is the Forever Warranty?

How can you offer a Forever Warranty while other companies only offer 10 or 15 years?

Excellent question. We offer a warranty that lasts as long as you do because the Awara mattress is built with better quality materials on a firmer, more supportive base. Early on in the planning process of constructing the Awara mattress we chose to build it with strong durability in mind. We knew we wanted to create something that would last as long as our customers would want to sleep on it, or longer. We know that trust from our clients is everything, which is why we want to bring you quality over quantity. At Awara, we believe that our mattress will be the last mattress you ever need to buy and that belief is backed by our warranty that lasts forever.

financing with affirm

Do you offer financing?

Yes, Awara customers are able to finance their purchase via Affirm. Learn more Your rate will be 0% APR or 10-36% APR based on credit, and is subject to an eligibility check. Payment options through Affirm are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required.