Frequently Asked Questions

Yes, Awara customers are able to finance their purchase via Affirm. Your rate will be 0% APR or 10–36% APR based on credit, and is subject to an eligibility check. Options depend on your purchase amount, and a down payment may be required.

The current shipping times will be indicated on the product page under the add to cart button. However, sometimes there are delays due to external forces.

Every Awara mattress comes with a 365-night trial. Sleep on it for a full year. If it's not right for you, get in touch and we'll arrange pickup and a full refund — no hoops, no hassle. We recommend at least 30 nights; your body takes time to adjust to any new sleep surface.

Awara mattresses come with a Forever Warranty. If your mattress ever develops defects in materials or construction from normal use, we'll repair or replace it — no time limit, no expiration. It's the last mattress warranty you'll ever need to think about.

White Glove Service is currently unavailable. For mattress disposal and recycling options in your area, please visit Mattress Disposal Plus or check with your local recycling services. California customers only: free mattress removal and recycling is available for California addresses — schedule a pick-up within 30 days of your new mattress delivery.

Awara ships free to your doorstep within the contiguous US. Additional shipping fees apply to orders delivered to Alaska and Hawaii.

The current shipping times will be indicated on the product page under the add to cart button. However, sometimes there are delays due to external forces.

Awara ships free for all orders being delivered in the contiguous US. Your mattress arrives rolled and compressed in weatherproof packaging. Once unpacked, you can place it on your base using 4 reinforced handles. Orders shipped to Alaska and Hawaii will incur a non-refundable shipping fee.

Awara mattresses sit in the medium to medium-firm range — supportive enough for back and stomach sleepers, with enough give for side sleepers. The organic latex layer provides natural pushback without pressure. Our mattress comparison page breaks it down by sleep position if you want more guidance.

Latex has a natural, earthy scent when first unboxed — that's the latex, not synthetic chemicals. It typically fades within a few days. Open a window and give it some air; it clears quickly.

GOLS-certified organic latex. New Zealand Farm Assured wool. Individually wrapped coils. That's the core of every Awara Classic and Premier mattress — materials you can verify, not just claims. The latex is certified organic by the Global Organic Latex Standard. The wool is sourced from New Zealand Farm Assured farms. Fiberglass-free construction, Prop 65 compliant. The Awara Essential uses responsive latex and wool quilting for comfort and breathability.

To keep your Awara in great condition, rotate it head-to-foot every 3–6 months. Spot clean the cover with mild detergent and cold water. We recommend using a mattress protector to guard against spills and stains and extend the life of your mattress.

Start with your space and who's sleeping in it. Twin and Full work well for solo sleepers or smaller rooms. Queen fits most couples comfortably. King and California King give you the most room — Cal King trades a little width for extra length, which tends to work better for taller sleepers.

Hybrid mattresses layer comfort materials on top of individually wrapped coils. The coils add airflow, edge support, and durability that all-foam beds can't match. Awara mattresses use organic latex — not memory foam — which responds and breathes differently. Latex pushes back rather than conforming; the coils underneath add ventilation and longevity.

Latex expands quickly — your Awara is ready to sleep on within a few hours of unboxing. Give it up to 72 hours to reach its full shape.

No, Awara mattresses generally do not sleep hot. Awara’s natural latex is one of the most comfortable sleeping materials on the planet. This natural latex helps provide pressure-relieving support and does not retain heat like some memory foam mattresses do, ensuring that you’ll sleep comfortably every night.

If you need to cancel your order, get in touch with our team as soon as possible. We'll do our best to cancel before your order ships. Once your Awara has shipped, our standard 365-night return process applies.

Awara returns are free. Within the 365-night trial, our team will coordinate the most convenient way to remove your mattress — at no cost to you.

No, you don't need to keep any of the packaging materials. If you ever need to return your Awara, our team will coordinate pickup directly — no original packaging required.

Awara doesn't offer direct exchanges, but within our 365-night trial you can return your mattress and place a new order for a different model or size.

Affirm performs a soft credit check to prequalify you, which does not affect your credit score. A hard credit check may be performed when you complete your loan.

At checkout, select Affirm as your payment method. You'll answer a few questions, receive a real-time decision, and choose a payment plan that works for you. Your rate will be 0% APR or 10–36% APR based on credit, and is subject to an eligibility check.

Affirm is a financing service that lets you pay for your Awara over time in fixed monthly installments, with no hidden fees or surprises.

HSA and FSA accounts let you set aside pre-tax dollars to cover qualified health-related expenses. HSAs typically link to high-deductible health plans and funds roll over year to year. FSAs often must be used within the same calendar year. Using these funds on eligible Awara sleep products can offer significant savings.

Purchases made with HSA/FSA funds are tax-free. Depending on your tax bracket, this can effectively reduce your mattress or adjustable base cost by up to 40% or more, making it easier to invest in better sleep.

Some products require a brief health assessment and review by a licensed provider to confirm eligibility. This ensures your purchase aligns with HSA/FSA guidelines.

If only certain products are eligible, you can pay for the entire order with a credit card and then follow instructions from Truemed to submit the eligible portion to your HSA/FSA administrator for reimbursement.

Yes, select Truemed as your payment option at checkout and use your HSA or FSA card like any other credit card.

Mattresses are considered partially eligible, meaning you can only get reimbursed for the cost of health-related advanced features beyond the cost of a basic mattress. To learn more, click here. https://help.truemed.com/en/articles/3741889

Yes, Truemed will provide instructions on how to submit for reimbursement from your HSA/FSA administrator.

If your HSA/FSA payment doesn’t go through, you can still complete your purchase using a credit or debit card. Contact your plan administrator for more information on why the payment was declined.

There is no cost when shopping with a Truemed partner merchant